Frequently Asked Questions
Please contact us if your question is not answered here.
Q: [What is your hourly rate?]
A: [We offer flat-rate service, and do not charge by the hour.
Click here for rates.
Click here for contact
information.]
Q: [Is Brian there?]
A: [Brian is only at the Springfield store, and works
Monday-Thursday from 9:00 a.m. to 04:00 p.m. most weeks.]
Q: [Is my computer done yet?]
A: [Our usual turn around time is two business days. You can check
your claim ticket for an approximate time and date of completion.]
Q: [Where are you located?]
A: [Please click here for
locations and store hours. Click
here for closings.]
Q: [What are your hours?]
A: [Please click here for store
hours and locations. Click here
for closings.]
Q: [Are you open?]
A: [Please click here for
closings. Click here for store
hours and locations.]
Q: [What do you take for recycling?]
A: [Please click here.]
Q: [What's with the construction/Are you
building something/What's that?]
A: [We are building new offices and and conference room at the
Springfield store. It will get done eventually.]
Q: [Where do I put this recycling?]
A: [If you're in Springfield, it goes to the brown tables on your
right, just past the green wall and the vending machines. If you are
in Jacksonville, it goes on the brown table to your left. If you are
in taylorville it goes in the west side building entrance. If you
are in Decatur, congratulations. You found the Decatur store. Please
go in and ask Mark where he would like it.]
Q: [How much can I recycle?]
A: [As much or as often as you need to during business hours. For
large quantities please be courteous and call us well beforehand. We
may need to make special arrangements to accommodate the amount of
recycling.]
Q: [Do I live inside Springfield city
limits?]
A: [If you are able to vote for Springfield's mayor, then you live
inside the city limits. We check everyone's address from a
government issued photo ID with an address, such as a driver's
license or FOID card. We cannot accept your friend's ID. We have the
same restrictions as buying alcohol, it must be your ID.]
Q: [Are you near the beach?]
A: [We are located in Jacksonville, Illinois, not Jacksonville,
Florida. We are not near the beach, though we'd like to be.]