Also, be sure to check out our online store.

Frequently Asked Questions

Please contact us if your question is not answered here.

Q: [What is your hourly rate?]
A: [We offer flat-rate service, and do not charge by the hour.  Click here for rates.  Click here for contact information.]

Q: [Is Brian there?]
A: [Brian is only at the Springfield store, and works Monday-Thursday from 9:00 a.m. to 04:00 p.m. most weeks.]

Q: [Is my computer done yet?]
A: [Our usual turn around time is two business days. You can check your claim ticket for an approximate time and date of completion.]

Q: [Where are you located?]
A: [Please click here for locations and store hours. Click here for closings.]

Q: [What are your hours?]
A: [Please click here for store hours and locations. Click here for closings.]

Q: [Are you open?]
A: [Please click here for closings. Click here for store hours and locations.]

Q: [What do you take for recycling?]
A: [Please click here.]

Q: [What's with the construction/Are you building something/What's that?]
A: [We are building new offices and and conference room at the Springfield store. It will get done eventually.]

Q: [Where do I put this recycling?]
A: [If you're in Springfield, it goes to the brown tables on your right, just past the green wall and the vending machines. If you are in Jacksonville, it goes on the brown table to your left. If you are in taylorville it goes in the west side building entrance. If you are in Decatur, congratulations. You found the Decatur store. Please go in and ask Mark where he would like it.]

Q: [How much can I recycle?]
A: [As much or as often as you need to during business hours. For large quantities please be courteous and call us well beforehand. We may need to make special arrangements to accommodate the amount of recycling.]

Q: [Do I live inside Springfield city limits?]
A: [If you are able to vote for Springfield's mayor, then you live inside the city limits. We check everyone's address from a government issued photo ID with an address, such as a driver's license or FOID card. We cannot accept your friend's ID. We have the same restrictions as buying alcohol, it must be your ID.]

Q: [Are you near the beach?]
A: [We are located in Jacksonville, Illinois, not Jacksonville, Florida. We are not near the beach, though we'd like to be.]