Our Commitment: The BLH Guarantee
At BLH Computers, we’re committed to more than just device repair; we’re dedicated to building lasting relationships with our customers. Our BLH Guarantee is a cornerstone of this commitment, offering comprehensive support and coverage for every desktop and laptop we sell. This guarantee is our promise of quality and reliability in every service we offer, ensuring your peace of mind.
Computer Repair Services
Our computer repair services come with a straightforward, flat-rate fee structure, ensuring no surprises or hidden costs. Our skilled technicians are ready to tackle everything from simple part replacements to more complex repairs, ensuring your computer is in capable hands.
For BLH Machines:
- Did you purchase your system from us? Enjoy the perks of our BLH Guarantee, which includes waived general labor fees and access to trade-in credit, making your repair experience even more rewarding.
For Non-BLH Machines:
- Standard service fees apply, offering you quality service at competitive rates.
Our Services at a Glance:
- Part/Driver Install: $25
- System Diagnostics: $40 (only if repair is declined or unfeasible)
- Laptop Screen Repair: $50/$100 + Part (additional cost if part not in stock)
- General Labor Fee: $100 (waived for BLH machines)
- In-Stock Refurbished Parts: Free with flat-rate labor
- New/Replacement Parts: Additional cost as required
- Optional Expedited Fee: $50 (charged only if we repair your system within 24 hours)
Common Computer Issues We Address:
- Virus/Spyware removal
- Blue Screen of Death
- Power issues
- Optimization and cleanup
- Booting issues
- Internet connectivity problems
- Hard drive failure
- Powerjack repair
- And more
Special Note on Apple Products:
While we can assist with OS-related issues on newer(2018+) Apple computers, please note that hardware repairs or part replacements for these devices are handled exclusively by Apple.
Mobile Device Repair Services
Our expertise isn’t limited to computers; we also offer comprehensive repair services for Android mobile devices. Whether it’s a screen replacement or a battery issue, we’re here to assist. For Apple products like iPads, iPhones, or iPods, please contact Apple for support.
- Phone/Tablet Battery Replacement: Contact us for pricing
- Phone/Tablet Screen Repair: $50/$100 (depending on complexity)
- Other Part Replacements: (Varies based on part and complexity)
The prices listed are for labor only. There will be an additional cost for new parts as required. No used or in-stock parts are available for mobile device repairs.
Data Backup Services
We understand the importance of your data and the stress that comes with the risk of losing it. Our comprehensive data backup services are designed to safeguard your valuable information, offering peace of mind in every scenario.
Our Tiered Backup Solutions:
- Tier 1: $50
Ideal for general backup of personal data. A straightforward solution to keep your essential files safe. Most backups fall under this rate.
- Tier 2: $100
Tailored for situations involving software corruption or data loss. This service includes the use of additional software and hardware tools to retrieve and secure your data. It’s particularly useful when your drive is unresponsive, freezes, or has undergone formatting or accidental file deletion.
- Tier 3: $200
Designed for complex cases with hardware corruption. Involves board-level repair and/or replacement, and advanced techniques to recover and back up your data.
- No Data, No Charge Policy: If we are unable to recover your data, regardless of the tier, there will be no backup charge for our efforts.
For added convenience, we offer refurbished flash drives for those who prefer or require their data on a portable device, separate from their computer.
Soldering Repair Services
At BLH Computers in Springfield, we specialize in a range of soldering repair services. Our experienced technicians are equipped to handle intricate board-level repairs, wire soldering, and component replacements with precision and care. We can handle an array of board level repair on multiple devices ranging from the Sony Playstation to car dashboards.
Our Soldering Services Include:
- Board-Level Solder Repair:
Addressing complex issues at the board level with meticulous attention to detail.
- Wire Soldering and Repair:
Repairing broken connections and frayed wires to restore full functionality.
- Component Replacement:
We can replace damaged or faulty components. Note: In some cases, customers may need to provide or source specific components themselves.
Personalized Estimates for Your Repair Needs:
For an accurate estimate, we encourage you to bring your device to our Springfield store. Our team will evaluate the repair requirements and provide a detailed estimate, ensuring our services are tailored to your specific needs.
The BLH Guarantee: Above and Beyond Support
When you purchase a desktop or laptop from BLH Computers, you’re not just getting a device; you’re gaining a partner in your technology journey. Our BLH Guarantee ensures that your experience with a BLH machine is worry-free and supported every step of the way.
- Zero Labor Costs: For BLH machines, we offer free labor on repairs, for as long as your machine is repairable. This means you won’t pay the general labor fee that applies to non-BLH machines.
- Free Used Parts: If your BLH machine needs a replacement part and we have it in stock, it’s yours at no extra charge. This benefit is exclusive to BLH machines.
- New Parts at Your Discretion: if you require a part we don’t have in stock or you prefer a new one instead of a used one, we can order it for you at cost.
- Backup Services: While backup fees apply to all machines, we encourage maintaining current backups to avoid additional costs.
- Trade-In Credit: Exclusively for BLH machines, if you’re ever looking to upgrade or if your system is beyond repair, we offer trade-in value towards another BLH system.
Additional Terms and Conditions:
- Storage Policy: Items left for over 90 days will be recycled.
- Warranty: Covers hardware (excluding batteries and accidental damage). Software issues billed separately.
- Data Responsibility: Backups recommended. We offer backup services at standard rates.
- Data Recovery: No charge if unsuccessful.
- Estimates: Will contact for costs exceeding initial estimates.
- Expedited Service: 24-hour turnaround time (excluding weekends), with waived fee if we fail to meet this timeline.
- Cosmetic Damage: Not responsible for any cosmetic damage during repairs.
- Parts: 90-day warranty (excluding batteries not part of a BLH machine).
- Labor: 30-day warranty.
- Refunds and Returns: Subject to management approval and a 15% restocking fee.
- Manufacturer Warranties: For new items, handled through the manufacturer.
- Software Exclusions: Warranty does not cover software issues.
Connect With Us
For more information or to avail our services, please contact
your nearest store. At BLH Computers, we’re dedicated to ensuring your satisfaction and peace of mind. Our BLH Guarantee is more than just a policy; it’s our promise to deliver the best service and value to our customers.